Scope & Purpose
Airefrig Australia Pty Ltd (“Airefrig”) recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information.
Airefrig is governed by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (the Act) and is committed to compliance with these privacy laws that relate to its business.
Collection and Use of Personal Information
Kinds of Personal Information
We only hold information about you if it is relevant to providing the services and products and for the provision of information to manufacturers in the event of a recall of products (where applicable).
The personal information collected will depend on the circumstances and may include some of the following:
- Name, address, email, DOB, and contact information
- Type of business
- Purchasing and warranty history
- Payment details
- Customer correspondence and feedback
How We Collect and Hold Your Personal Information
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
- through your access and use of our website
- via personal, written, or verbal correspondence between you and our representatives
- when you complete an application or purchase order
- enter a contest or respond to a survey
We may also collect personal information from third parties including:
- companies such as credit reporting agencies, law enforcement agencies and other government entities
- your legal representatives
- public sources (phone directories, membership lists, professional and trade associations, ASIC, bankruptcy, or court registry searches).
Depending on the circumstances, we may hold your information in either hardcopy or electronic form, or both.
How We Use Your Personal Information
We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service.
If you do not provide us with the personal information described above:
- we may not be able to provide the requested products or services to you
- we may not be able to provide you with information about products and services that you may want, including information about discounts, sales, or special promotions
- we may be unable to tailor the content of our website to your preferences and your experience of our website may not be as useful
We use your personal information:
- To provide you with request for information supply our products and services that you have requested
- Invoice you for products purchased or services rendered
- For the provision of information to manufacturers in the event of a recall of products and to warranty service providers
- With your consent to inform you of products and services that may be of interest to you, including direct marketing
- Do all things necessary to carry out the transaction you requested and develop and maintain our relationship with you and communicate with you
Disclosure of Your Personal Information
We will only use or disclose your personal information for a purpose that is related to the uses specified above.
We will only use or disclose that information after having taken reasonable steps to ensure that the information is accurate, up to date, complete, relevant, and not misleading.
Disclosure may be made to organisations that provide us with professional advice, such as solicitors, accountants, and business advisors, and to contractors to whom we out-source certain functions, such as debt collection agencies.
We may also disclose information where it is expressly permitted under the Privacy Acts, for example, where it is with your consent or where we are legally required to do so, for example under a law, regulation, search warrant, subpoena, or court order.
Examples of organisations that we may disclose your personal information to include:
- our financing and warranty providers
- our freight and courier services
- our external advisers (e.g., auditors & lawyers)
- professional or government organisations
- government bodies such as ATO, ASIC, Australian Prudential Regulatory Authority and the police or courts.
With your consent we may send you direct marketing communications and information about our products and services that we consider may be of interest to you.
Where you have consented to Airefrig directly marketing to you about goods and services you are entitled to withdraw that consent at any time. You may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
Your Right of Access to Your Personal Information
You have the right to request access to any personal information that Airefrig hold about you at any time by providing a written request either via mail to PO Box 15, Bayswater WA 6933 or by sending an email to firstname.lastname@example.org.
Airefrig may require you to provide some form of identification to verify that you are the person to whom the requested information relates. Once your identity has been verified, Airefrig will respond to your request to access your personal information within a reasonable timeframe. Where Airefrig hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you).
There may be instances where Airefrig cannot grant you access to the personal information we hold. If Airefrig refuses to provide you with access to the information requested, we will tell you in writing the reasons why and provide you details about how you can complain about the refusal should you wish to.
Airefrig may refuse your request where it:
- would result in a breach of confidentiality
- will have an unreasonable impact upon the privacy of others
- relates to legal proceedings
- would reveal Airefrig’s intentions or prejudice any negotiations
- is required by law to withhold the information or where it would reveal information relating to our commercially sensitive decision-making processes.
Correcting or Updating Your Personal Information
Airefrig takes reasonable steps to ensure that records of your personal information are accurate and up to date by updating its records whenever changes to information come to its attention. If you believe that your personal information held by Airefrig is incorrect, incomplete, or inaccurate you may request Airefrig amend it. You can do this using the contact details provided below.
If Airefrig does not agree there are grounds for amendment and refuses to correct your personal information, you are entitled to provide us with a statement of the correction to the information we hold and to request that we attach the statement to the information that we hold. Airefrig will take reasonable steps to make the statement visible to users of your personal information.
Security and Retention
Airefrig makes all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorised access. This protection applies in relation to information stored in both electronic and hard copy form.
Access to your personal information is restricted to those employees or representatives of Airefrig who have a legitimate need to use such information in delivering the products and services you have requested from Airefrig. In addition, Airefrig employs generally accepted information security techniques, such as firewalls and access control procedures, to protect personal information against loss and unauthorised access.
Airefrig cannot guarantee that personal information will be protected against unauthorised access or misuse, and we do not accept any liability for the improper actions of unauthorised third parties.
Airefrig collects your personal information from you in varying ways, to enable us to provide you with the services you have requested. While providing such information is voluntary, without the information our ability to provide the service you have requested may be limited. Typically, we will not specifically seek your consent to use or disclose your personal information, where such use or disclosure is within the terms of this policy.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent at any time, this must be done in writing by emailing us at email@example.com. Should you choose to withdraw consent for Airefrig to access, use or disclose your personal information, you may be limiting or even preventing our ability to provide you with the service or product you desire.
Airefrig takes all reasonable steps to ensure that all unsolicited information is destroyed or de-identified.
Additional Information about Our Website
In general, you can visit the Airefrig website without telling us who you are or providing us with personal information. However, personal information will be required for you to receive further information via the Contact Us form and the subscription service on our website. In addition, we collect internet protocol (IP) addresses of all visitors as well as page requests, referral sources, browser type, operating system and time spent on our sites. We collect this information to monitor and improve our sites and will only be used for statistical purposes.
When you visit our website, we place a text file called a “cookie” in the browser directory of your computer’s hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookies. Some browsers can be set to reject all cookies. If you choose to modify your browser in this manner, your experience on this website may be affected.
Links to Third Party Sites
Our website may contain links to other websites operated by third parties. Airefrig makes no representations or warranties in relation to the privacy practices of any third-party website, and we are not responsible for the privacy policies or the content of any third-party website. Third party websites are responsible for informing you about their own privacy practices.
Privacy Breach and Your Right to Lodge a Complaint
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.
If you have any type of grievance relating to the use of your personal information you may lodge a complaint in writing either via mail to PO Box 15, Bayswater WA 6933 or by sending an email to firstname.lastname@example.org.
The complaint must include the following information:
- Contact Number
- Email address
- What your complaint is about:
- why your privacy has been breached
- what happened
- where it happened
- when it happened
- The impact of the breach on you
- The outcome you wish to see from making this complaint
For privacy reasons we only accept complaints made by the person involved or an authorised representative. If you wish to complain on behalf of another person, please provide proof of authority to do so.
We will inform you of who will handle your complaint and you may contact Airefrig to enquire the progress of your complaint at any time.
Australian Privacy Commissioner
If you are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Office of the Australian Information Commissioner.
Information regarding how to lodge a complaint is available from the Commissioner’s website at www.oaic.gov.au/privacy or by ringing the Commissioner’s information line on 1300 363 992.
However, before investigating a complaint, the Commissioner usually requires that they be satisfied that you have first expressed your concern to us to afford us an opportunity to resolve the complaint directly, unless it is inappropriate for you to do so.
If you have a question, complaint, wish to access, correct, or delete your personal information from our records please contact Airefrig as follows:
Airefrig Administration Manager
Phone: +61 8 9271 0500
Mail: PO Box 15, Bayswater, WA 6933
Airefrig will handle all such requests in accordance with the Act.